Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Refitting the soleplate

  • To refit the soleplate locate the 3 lugs on the lower edge of the soleplate.
  • Align the 3 lugs on the soleplate with the 3 slots in the base of the cleaner head.
  • Pivot the soleplate, returning it to its original position until it clicks into place.
  • To secure the soleplate press down and secure the dials on the top of the cleanerhead by turning them clockwise until they click.

diagram showing the location of the lugs on the soleplate and how to align the soleplate and cleanerhead