DC41 Animal Complete
Image of a DC41 animal complete

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check wand and hose step 1

Turn power off and unplug the machine.

diagram showing plug being removed

Remove the wand from the machine as shown below.

diagram showing how to remove wand

Check the wand for blockages and any damage.