Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing blockages from the main body

Turn power off and unplug the machine.

  • Remove the clear bin from your machine by pressing the cyclone release catch as shown.
  • Lift up the clear inspection port cover and check for blockages in the channel and remove if necessary.

  • Lay the machine on its front.
  • Remove the red internal hose collar.

  • Check the internal hose for blockages and any damage.

NB: Refit the internal hose collar before continuing with further checks