Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing blockages from the main body

Turn power off and unplug the machine.

  • Remove the clear bin from your machine by pressing the cyclone release catch as shown.
  • Lift up the clear inspection port cover and check for blockages in the channel and remove if necessary.

  • Lay the machine on its front.
  • Remove the red internal hose collar.

  • Check the internal hose for blockages and any damage.

NB: Refit the internal hose collar before continuing with further checks