Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: 10am-4pm

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Refitting the soleplate

  • To refit the base plate locate the 3 lugs on the lower edge of the base plate into the 3 slots in the base of the cleaner head.
  • Swing the upper edge of the base plate down; it will click into place.
  • To secure the base plate push both levers back into position so they are flush with the surface of the cleaner head.