Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Refitting the soleplate

  • To refit the base plate locate the 3 lugs on the lower edge of the base plate into the 3 slots in the base of the cleaner head.
  • Swing the upper edge of the base plate down; it will click into place.
  • To secure the base plate push both levers back into position so they are flush with the surface of the cleaner head.