Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to start vacuuming

  • Plug the machine in.
  • Recline the machine into the vacuuming position.
  • Ensure the stabilizing wheels are fully retracted.
  • Press the ON/OFF switch.

diagram showing how to start vacuuming

Small movements of the wrist will create a zigzag motion in the cleanerhead allowing for easier cleaning around furniture.

  diagram showing how to use the ball for easier cleaning