DC39 Multi Floor
DC39 Multi Floor cylinder vacuum cleaner

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Checking the wand and hose

  • Separate the extension tube from the wand handle and hose by pressing the release catch on the wand handle.
diagram showing how to remove the extension tube from the wand handle
  • Check extension tube , wand handle and hose for blockages and remove as necessary.
diagram showing how to check the extension tube wand and hose for blockages

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