DC39 Multi Floor Exclusive

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check the flexible inspection hose

diagram showing plug being removed

Turn off power and unplug the machine.

Remove the bin and cyclone assembly.

diagram showing how to remove the bin and cyclone
  • Unscrew the two cross head screws on the clear bin locator bracket.
  • Firmly twist the top of the flexible inspection hose away from the machine.
  • Inspect for blockages and damage.