DC39 Multi Floor Exclusive

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check extension tube

  • Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.
  • With the extension tube fully extended, place your hand over the end of the extension tube and test the suction.
diagram showing how to remove the floor tool from the extension tube
diagram showing how to test the suction from the extension tube

Is the suction strong or weaker than normal?