Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to use the Triggerhead

Please note: When you start the machine, the Triggerhead is already in carpet mode.

  • To vacuum hard floors push the brush bar on/off button.
  • To vacuum carpets press the brush bar on/off button again.
diagram showing how to use the turbine head