Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check cone shroud step 2

  • Clean the shroud with a cloth or soft dry brush to remove the fluff and dust.
  • Check the fine dust collector at the base of the cyclone assembly for blockages and remove any dust or debris if applicable.
diagram showing how to check shroud and fine dust collector

Re-assemble and test machine.

Has this resolved the problem?