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Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to operate the brush control

The brushbar will start automatically once the machine is switched on and lowered in to the vacuum position.

  • When in the vacuuming position, the arrow on the clutch control should be pointing to 'Carpeted floors'.
  • Move the dial back to the 'Hard floors' position to vacuum hard flooring or delicate carpets and rugs.
diagram showing how to use brush control