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Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

How to vacuum stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

  • Lift up the wand cap and pull the metal tube from inside the wand until it locks into place.
  • Press the wand release catch and remove the wand handle and hose from the machine.
  • Attach the stair tool to the wand or hose.
diagram showing hose being used on stairs