DC33 Multi Floor
DC33 Multi floor upright vacuum cleaner image

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check u-bend for blockages

Turn off power and unplug the machine.

  • Lay the machine on to its front and remove the u-bend.
  • Check inside the u-bend and bottom of the hose for blockages and remove if necessary.
diagram showing how to check u-bend for blockages

Has this resolved the problem?