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Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Does the brushbar turn with the power on?

Please keep your hands and fingers away from the brushbar when completing this test.

  • Tilt the machine back into the vacuuming position as shown below
diagram showing machine in the vacuuming position
  • Check that the arrow on the clutch control dial moves forward to the carpeted floors position.
diagram showing how to operate brush control
  • Lay the machine on its side, keeping it in the vacuuming position.
  • Turn the machine on.

Is the brushbar spinning?