DC33 Costco Exclusive

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing debris from the brushbar

Turn off power and unplug the machine.

diagram showing plug being removed
  • Check the brushbar for blockages and check it is rotating freely by hand.
  • Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary.
  • Replace the soleplate and test the machine.
diagram showing how to remove blockage from the brushbar

Has this resolved the problem?