Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to use the accessory tools

Crevice tool

  • Slide the crevice tool into the inlet pipe on the bin assembly until it "clicks" into position.
diagram showing how to use the crevice tool

Combination tool

  • The brush must be positioned at the back of the combination tool to use the crevice function.
  • To use the brush function press the button on the brush section.
  • Slide the brush section towards the front of the combination tool.
diagram showing how to use the combination tool