Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to vacuum stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

  • Push back the wand cap and pull the wand upwards and out of the machine.
  • Attach the stair tool to the wand or hose.
diagram showing hose being used on stairs