Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Does the brushbar turn with the power on?

Please keep your hands and fingers away from the brushbar when completing this test.

  • Tilt the machine back into the vacuuming position as shown below
diagram showing machine in the vacuuming position
  • Lay the machine on its side, keeping it in the vacuuming position.
  • Turn the machine on, ensuring that the bare floor setting is not selected.

diagram showing floor settings buttons

Is the brushbar spinning?