DC27 Total Clean
DC27 Total Clean

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

How to vacuum stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

  • Lift up the wand cap and pull the metal tube from inside the wand until the wand and hose come away from the machine.
  • Attach the stair tool to the wand or hose.
diagram showing hose being used on stairs