DC26 Multi Floor
DC26 Multi floor

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check extension tube

  • Detach the extension tube from the wand and hose assembly by pressing the retaining clips on the wand and extension tube.
  • Ensure the extension tube is fully extended.
  • Look through the extension tube and remove any debris.
  • Re-assemble and test the machine.
diagram showing how to check extension tube

Has this resolved the problem?