DC26 Multi Floor
DC26 Multi floor

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check wand and hose step 1

Turn off power and unplug the machine.

diagram showing plug being removed
  • Separate the extension tube from the wand handle by pressing the release catch located on the wand.
  • Separate the wand handle from the hose by pressing the release catch located on the hose.
diagram showing wand and hose being removed