DC26 Multi Floor
DC26 Multi floor

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check suction from extension tube

  • Remove the dual channel floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.
  • Ensure that the extension tube is fully extended and clicks firmly into place.
  • Turn the machine on and place your hand at the base of the extension tube.
diagram showing how to remove the dual channel floor tool diagram showing where to test suction from wand

Is the suction strong or weaker than normal?