Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to start vacuuming step 1

  • Plug the machine in.
  • Press the pedal at the back of the machine with your foot and lower the machine into the vacuuming position.
  • Ensure that the stabilizing wheels are fully retracted.
  • Press the ON/OFF switch.
diagram showing how to use the machine