Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Filter removal step 1

Turn off power and unplug the machine

diagram showing plug being removed

Your machine has two washable filters which require washing every month.
Remove the clear bin from your machine by pressing the cyclone release catch as shown.

diagram showing how to remove the clear bin