Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Filter removal step 1

Turn power off and unplug machine

diagram showing plug being removed

Your machine has two washable filters which require washing at least once a month. To remove filter A, use a coin to undo the fastener located in front of the wheel as shown.


diagram showing how to remove filter A

To remove filter B, use a coin to undo the two fasteners located on the underside of the machine.


diagram showing how to remove filter B