Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Using the fingertip controls

  • Press the on/off button to start vacuuming.
  • Ensure that the brushes are turned off before using on hard flooring.
  • When required, press the button on the wand to activate the suction release for cleaning curtains and delicate furniture.

Please note: The brushbar will reset to ''ON'' each time you start the machine and put it in the cleaning position.