Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to extend the telescopic wand

  • Press the release catch and extend the telescopic wand ensuring all the sections 'click' into place.

NB: If the telescopic wand is fully extended you should be able to see the complete length of 2 individual sections.

diagram showing how to extend the telescopic wand