Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check wand

Turn off power and unplug machine

diagram showing plug being removed
  • Detach the telescopic wand from the hose by pressing the 2 retaining clips on the telescopic wand.
  • Ensure the wand is fully extended.
  • Look through the wand and remove any debris.
  • Re-assemble and test the machine.
diagram showing how to check wand

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