Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Does the brushbar turn with the power on?

Please keep your hands and fingers away from the brushbar when completing this test.

  • With the power floor tool attached to the telescopic wand, plug the machine in and turn the power on, taking care to keep all body parts and clothing away from the brushbar.
  • Look through the clear top section of the power floor tool.

diagram showing how to check that the brushbar is turning

Is the brushbar spinning?