Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Flashing green light

A flashing green light indicates that filter A is missing or fitted incorrectly.

  • To remove filter A, use a coin to undo the fastener located in front of the wheel as shown.

diagram showing how to remove filter A

  • Lift the wheel towards the rear of the machine.

diagram showing how to remove filter A