Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check suction from wand

  • Remove the power floor tool from the telescopic wand by pressing the release catch on the bottom of the wand.
  • Ensure that the wand is fully extended.
  • Turn the machine on and place your hand at the base of the wand.
diagram showing where to test suction

Is the suction strong or weaker than normal?