Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check suction from wand

  • Remove the power floor tool from the telescopic wand by pressing the release catch on the bottom of the wand.
  • Ensure that the wand is fully extended.
  • Turn the machine on and place your hand at the base of the wand.
diagram showing where to test suction

Is the suction strong or weaker than normal?