DC18 Total Access
DC18 Total Access

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at questions@dyson.com. Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Remove / replace the hose step 2

  • Remove the hose by pressing the hose release catch upwards and pulling the hose away from the machine.

NB When replacing the hose push the catch down and ensure the hose is locked into place.