Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check brushbar step 2

Turn power off and unplug the machine.

diagram showing plug being removed
  • Replace the soleplate onto the underside of the machine.
  • Tighten the soleplate fasteners by turning them clockwise.