Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Remove the wand from hose

Turn power off and unplug the machine.

diagram showing plug being removed
  • Push back the wand cap and carefully pull the metal tube from inside the wand upwards until the wand handle and hose assembly come away from the machine.
  • To separate the wand from the hose, press the red release button located on the wand handle and carefully pull the hose and wand apart.

Is the suction from the hose strong or weaker than usual?