Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check brushbar step 1

Turn power off and unplug the machine.

diagram showing plug being removed
  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.
  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.