DC17 Asthma and Allergy
DC17 Asthma and Allergy

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Is the soleplate fitted correctly?

Unplug the machine.

diagram showing plug being removed
  • Is the soleplate flush with the base and do the bristles on the brushbar protude through the soleplate evenly?