Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check cone shroud

To remove any build-up of fluff or large dust particles on the shroud:

  • Remove the clear bin™ from the cyclone assembly by pressing the catch on the clear bin™ and pulling them apart.
  • Clean the shroud with a cloth or dry brush to remove the fluff and dust.
  • Rebuild and test the machine.

Has this resolved the problem?