Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Charging the battery step 2

  • Ensure that the charger is plugged in and the power is switched on at the socket.
  • Slide the the machine into the charger. The battery must be connected to the machine when charging.

NB The battery must be charged for at least 3 hours or until all 3 LED lights are showing.