Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Remove the wand from the hose

  • Push back the wand cap and pull the metal wand from inside the telescopic wand™ handle until it locks into place.
  • Press the wand release catch and remove the wand handle and hose from the machine.
  • To seperate the wand from the hose press the 2 retaining clips located below the wand release catch.