Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

From the cleaner head hose

Turn power off and unplug the machine.

diagram showing plug being removed
  • Inspect the cleaner head hose for blockages and damage and ensure that both ends of the hose are fitted securely.
  • If a blockage is present, remove the clear hose and remove any debris.
  • Rebuild and test the machine.

Has this resolved the problem?