Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

From the cleaner head hose

Turn power off and unplug the machine.

diagram showing plug being removed
  • Inspect the cleaner head hose for blockages and damage and ensure that both ends of the hose are fitted securely.
  • If a blockage is present, remove the clear hose and remove any debris.
  • Rebuild and test the machine.

Has this resolved the problem?