Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing soleplate step 2

Turn power off and unplug the machine.

  • Using a screwdriver, undo the 5 screws as shown.

NB: The screw in the center of the soleplate is smaller than the other 4 and should be located in the centre of the soleplate only.

diagram showing how to remove the soleplate screws