Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Removing soleplate step 2

Turn power off and unplug the machine.

  • Using a screwdriver, undo the 5 screws as shown.

NB: The screw in the center of the soleplate is smaller than the other 4 and should be located in the centre of the soleplate only.

diagram showing how to remove the soleplate screws