Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to vacuum the stairs

Always work with the machine at the bottom of the stairs.

  • Lift up the wand cap and pull the metal wand from inside the handle until it locks into place.
  • Press the wand release button and remove the wand handle and hose from the machine.
  • Slide the tool onto the end of the telescopic wand™ using a twisting action to ensure that the tool is fitted correctly.