Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to use the telescopic wand™

  • Lift up the wand cap and pull the metal wand from inside the handle until it locks into place.
  • Press the wand release button and remove the wand handle and hose from the machine.
  • To push the wand back inside the hose, ensure the hose is straight. Press the wand release button and push wand down into the hose.