Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Airway inspection step 1

Turn power off and unplug the machine.

diagram showing plug being removed
  • Remove the valve pipe, near to the base of the machine, by squeezing the release buttons.
  • Check the valve pipe and opening on the machine for blockages and remove if necessary.