DC14 All Floors
DC14 Telescope Reach All Floors

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

How to vacuum stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

  • Push back the wand cap and pull the metal wand from inside the telescopic wand™ until it locks into place.
  • Press the wand release catch and remove the wand handle and hose from the machine.
  • Slide the tool onto the end of the telescopic wand™ using a twisting action to ensure that the tool is fitted correctly.