DC14 All Floors
DC14 Telescope Reach All Floors

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

  • 1-866-MY-DYSON
    (1-866-693-9766)
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL
 

Does the brushbar turn with the power on?

Please keep your hands and fingers away from the brushbar when performing this test.

  • Ensure brush control is in the "Carpets" mode and place foot on cleaner head and pull handle back.
  • Recline the handle of the machine into the vacuuming position.
  • Lay the machine on its side, keeping it in the vacuuming position.

Is the brushbar spinning?