Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Check the plunger

The brushbar in the mini turbine head is powered by the airflow, so a blockage in the machine or mini turbine head may cause the brushbar to stop spinning.

diagram showing plunger pushed out

Is the plunger in the 'out' position?