Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

How to remove a blockage from the mini turbo tool

If your mini turbo tool is not working effectively, a blockage may be restricting the brush bar from turning. A blockage can easily be removed using the procedure below.

  • Remove the tool from your machine.
  • Line up the arrow and the button on the collar of the mini turbo tool, press the button and slide the collar in the direction of the arrow.
  • The tool will now open allowing you to check for debris wrapped around the brush bar.
  • Remove any hair and debris if necessary.

Has this resolved the problem?