Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Closed on Sunday

Please note our US Helpline will close at 1pm on Saturday, October 10th for planned maintenance. Please email us at Our Digital Support team responds to emails 24 hours a day.

  • 1-866-MY-DYSON
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Refitting Soleplate

  • The three soleplate tabs need to be located inside the bumper strip before the soleplate can be pivoted into position.
  • Replace the soleplate into position and fasten the three soleplate fasteners with a coin.
  • Make sure the soleplate is fitted flush against the brush housing.
diagram showing how to replace soleplate correctly

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