DC07 HSN Exclusive
DC07 HSN Exclusive

Contact us

The Dyson Helpline is available during the following times (CST):

Monday – Friday: 8am – 8pm

Saturday: 9am – 6pm

Sunday: Closed

  • 1-866-MY-DYSON
  • questions@dyson.com
  • Dyson Inc. 600 W. Chicago Ave, Suite 275, Chicago, IL

Does the brushbar turn with the power on?

Please keep your hands and fingers away from the brushbar when performing this test.

  • Ensure brush control is in the “Carpets” mode and place foot on cleaner head and pull handle back.
  • Recline the handle of the machine into the vacuuming position.
  • Lay the machine on its side, keeping it in the vacuuming position.
diagram showing machine not standing upright diagram showing how to check brushbar is spinning

Is the brushbar spinning?